Privacy Policy

At 8KeysAcademy, we are committed to safeguarding the privacy of our customers and take every measure to protect the personal data entrusted to us. This Privacy Policy is designed to help you understand what data we collect, why we collect it, and how we handle it when you use 8KeysAcademy services, including our website and online learning platforms. Our Privacy Policy complies with GDPR, COPPA, and other global privacy laws to ensure a safe and secure experience for users across regions, including the European Union, U.S.A., U.K., U.A.E., Singapore, Australia, New Zealand, Malaysia, Thailand, India, and other countries where we operate.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the date at the top of this policy. If the changes are significant, we will notify you through appropriate means, such as email notifications or an announcement on our homepage. We encourage you to review this policy periodically to stay informed about our data practices and your choices.

Who We Are

This Privacy Policy outlines 8KeysAcademy’s approach to data protection and privacy in compliance with applicable laws. Throughout this document, "We," "Us," and "Our" refer to 8KeysAcademy, while "You," "Your," and "Yours" refer to the user, whether students, parents, or tutors accessing our services. The Platform refers to the 8KeysAcademy website and online learning system. This policy applies to all Personal Data collected and processed by 8KeysAcademy, whether in electronic or physical form.

We are committed to keeping your and your child's personal data private and secure. Any personal data collected from you and your child is processed in accordance with applicable laws, regulations, and the provisions of this Privacy Policy. Please read the following carefully to understand how we collect, use, and protect your and your child's personal data.

By choosing to visit or avail of any services provided by us, you agree to the terms of this Privacy Policy, which may be updated from time to time. You must be at least 18 years old to register on our platform. If you are under 18 years old, you may only register with the consent and supervision of a parent or legal guardian. Your continued access or use of the platform signifies your agreement to be legally bound by this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue access to our services immediately.

1. Consent

8KeysAcademy (“Company” or “We” and their connotations) operates a website and online learning platform that provides virtual music education services to users.

Our platform is designed for tutors who are enlisted on our platform, students below the age of 18 years (“Child”), their parents, and other adult users (“Adult”). By registering on the platform, a parent gives their consent for their child to use the platform, and an adult provides consent for their own usage. Tutors, parents of the Child, or Adult users are collectively referred to as "You." The term "Users" for the purposes of this policy includes both You and/or the Child.

We highly value our users’ privacy and recognize the importance of protecting personal data. As part of our commitment to providing a safe and secure experience, this Privacy Policy has been established to help users make informed decisions about their data. Our platform offers virtual music education services (hereinafter referred to as “Services”).

Scope: This Privacy Policy applies to information, data, or any hard copy/electronic record that may be collected, shared, analyzed, and/or stored by us.

This Privacy Policy shall also apply irrespective of whether our platform has been accessed through a third-party source or directly.

Permitted Disclosure: Users agree and consent that we may, in order to comply with applicable laws, share your Personally Identifiable Information (PII) with government authorities in the following cases:

If a government authority requests information and we believe disclosure is required or appropriate to comply with applicable laws, regulations, or a legal process. To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders, or other compulsory disclosures. Users further agree that any liability arising out of misuse, loss, or breach of their Personally Identifiable Information (PII) through the aforementioned disclosure or by government authorities shall not hold us or any of our administrators, affiliates, or representatives liable.

What kinds of information do we collect? To provide the 8KeysAcademy services, we must process information about you. The type of information we collect depends on how you use our services. You can learn how to access, change, and delete information we collect by visiting the 8KeysAcademy settings.

Personal Data: ‘Personal Data’ refers to any information that may be used to identify an individual, directly or indirectly, including but not limited to, first and last name, physical address, email address, online identifier, contact information, and/or identity proof documents.

Children’s Privacy: We need to collect your and your child's personal data to provide our services. We are committed to protecting the privacy of children who use our platform. Whenever we refer to a "child" in this privacy policy, we mean a child under the age of 13 for U.S., U.K., and Singapore users, under 16 for EU users, under 15 for Australian and New Zealand users, under 21 Hijri years for UAE users, and under 18 for Malaysian users.

If your child is a resident of the United Kingdom, we will treat their personal data as a child’s personal data if they are under 13 years of age and will require parental consent as per the UK-GDPR and the Data Protection Act, 2018 (DPA).

For children in the United States, we handle their personal data in compliance with the Children’s Online Privacy Protection Act (COPPA), which applies to users under 13. COPPA requires verifiable parental consent before collecting, using, or disclosing personal data of a child. Parents can review, delete, or refuse further data collection upon request.

If you are a parent or guardian and believe that your child has provided us with personal data without your consent, you may contact us using the details below. We will dispose of that data in accordance with applicable laws and regulations. Parents can refuse to permit further data collection, request to review their child's data, or request deletion of their child's data. Please note that deletion of records may lead to termination of an account or service as personal data collection is necessary for service provision. To exercise any of these options, contact us using the details below. To protect children’s privacy and security, we will take reasonable steps to verify a parent or legal guardian’s identity before granting access to personal data.

For Singapore residents, we will treat a child’s personal data as minor’s personal data if they are under 13 and will require parental consent for data processing.

For UAE residents, parental responsibility consent is required for obtaining, receiving, collecting, using, sharing, processing, and storing personal data of both the individual with parental responsibility and the child.

For Malaysian residents, a child’s personal data applies to individuals under 18, and parental consent is required as per the Personal Data Protection Act 2010.

For Australia and New Zealand, the Privacy Act applies to all residents, and for users under 15, parental consent is required to use our services.

Collection Notice: For Singapore residents, consent (or parental consent for users under 13) is required for data collection, use, and disclosure as per this Privacy Policy. Without consent, we may not be able to provide services.

For Malaysia residents, consent (or parental consent for users under 18) is required for data collection, use, and disclosure as per this Privacy Policy.

For Australia and New Zealand residents, consent (or parental consent for users under 15) is required for data collection, use, and disclosure. Without consent, we may not be able to provide services.

1. Information We Collect and Use

In order to provide Services, we require certain user information and may obtain the same through user-provided data or automatic data collection.

By choosing to visit and/or avail any Services provided by 8KeysAcademy, you agree to this Privacy Policy (as may be amended from time to time). Please read the following information carefully. If you are an adult or parent/guardian and you provide your consent to your/your child’s use of the Platform, you agree to be bound by this Privacy Policy in respect to the child’s use of the Platform. By your continued access or use of the Platform, you are legally bound by the Terms of the Agreement and Privacy Policy set forth herein. If you do not agree to the Privacy Policy of this agreement, promptly exit this page and stop accessing the Services.

We collect information that may be used to identify you or your child (“Personal Information”), including, but not limited to, (i) name, email ID, government-issued ID, mobile number, photograph, location, and other contact information (ii) gender and other demographics (iii) birth date and year of the child to validate their age.

We also collect certain information either when you provide it using the Platform or Services and/or automatically as you or the child navigate through the Platform (which may include usage details, IP address, device ID and type, browser type and language, operating system used by the device, access times, and information collected through cookies, web beacons, and other tracking technologies). You agree that we may use such information to conduct internal research on our users' demographics to better understand, protect, and serve our users.

We also collect information from your user ID associated with any social media account (such as your Facebook and Google account) that users use to sign into the Platform or connect with or use our Services. When you sign in with your social media account information or otherwise connect to your social media account with the Platform, you consent to our collection, storage, and use, in accordance with this Privacy Policy, of the information that you make available to us through the social media interface. This includes, without limitation, any information that you have made public through your social media account, information that the social media service shares with us, or information that is disclosed during the sign-up and sign-in processes. When signing in with social media accounts, you are bound by their Terms of Use and Privacy Policy related to the use of sign-up and sharing of details.

If any of the users allow us to collect information from their device phonebook—and you or your child are one of that user’s contacts—we may combine the information we collect from that user’s phonebook with other information we have collected about you. We may also obtain information from other sources and combine that with the information we collect through the Platform.

We collect user data in various ways, such as by installing "cookies," accessing device storage, media, phone directory, location, etc. Data collected is used for analyzing various factors such as helping us improve web page flow, enhancing user experience, improving ease of use, measuring promotional effectiveness, customizing the web interface for every user, modifying our working structure/strategies, and promoting trust and safety. Cookies are small files placed on your device's read-only memory (ROM) that help us in authorized data collection and assist us in providing our Services efficiently. We offer certain features that are only available using cookies. Cookies can also help us provide information targeted to your interests.

Online training sessions are recorded and used for quality audits and teacher training.

3. Purpose of Collection

We collect personal information only for the following purposes and related matters:

• To create and maintain accounts and understand our customer base.

• To enable you to access our Services seamlessly, enhance User experience, and develop new features.

• To determine the current age and interests of the User.

• To send surveys or marketing communications to inform you of new services or other relevant information.

• To maintain records, customize the platform for User safety and convenience, and enhance efficiency.

• To dispatch transaction-related communications such as welcome letters, billing reminders, and purchase confirmations.

• To notify necessary information related to the Platform, Services, and your or your Child’s account.

• To analyze overall trends to help us improve the Platform and Services.

• To perform quality audits and tutor training.

• To share necessary information with service partners and providers to the extent required for delivering relevant services (e.g., scheduling, maintenance, and emergency assistance).

• To verify your identity and prevent fraud, unauthorized access, or illegal activity.

• To comply with applicable laws, rules, and regulations.

• In any other way consistent with this Privacy Policy.

Additional Information:

• We may use your email address to seek parental consent for a Child’s registration and to explain what information we collect, how we use it, and how a parent can revoke consent or request deletion of any Personal Information.

• We may use your email address to seek your consent for registration and provide transparency regarding data collection and use.

• We reserve the right to use or disclose Personal Information to comply with legal requirements, protect our property or rights, prevent fraud, or respond to subpoenas, court orders, or legal processes.

• If necessary to protect our Users or enforce our policies, we may share information in good faith with other companies and organizations for fraud prevention and credit risk reduction.

• We may use Personal Information to improve marketing and promotional efforts, analyze platform usage, and customize the Platform’s content and Services for a more personalized experience.

• You consent to the transfer of your personal data to any country where we operate, ensuring compliance with data protection laws and taking necessary precautions to safeguard your data.

Your Rights:

• Correction: You may request that any incomplete or inaccurate personal data we hold about you is corrected.

• Withdrawal: You may withdraw consent for our use of your personal data.

• Portability: You may request the transfer of certain personal data to another party under specific conditions.

For any requests related to your data or additional information, please contact 8KeysAcademy through our designated channels.

4. Data Security

At 8KeysAcademy, we prioritize the security and confidentiality of your Personal Information. We continuously upgrade our safety measures to stay ahead of technological challenges and ensure robust user protection. Our security policies include:

• Data Protection: We employ industry-standard security measures to safeguard your Personal Information. However, while we take reasonable steps to protect your data, we cannot guarantee absolute security.

• Operating Environment: All stored personal data is maintained in a highly secure environment. Access is strictly limited to authorized employees, representatives, and service providers, who must obtain prior approval from our data protection team. No data may be copied, stored, or used beyond the parameters of this policy.

• User Control: Users retain ownership of their data and have consented to share it with 8KeysAcademy for service purposes. At any time, users may opt out of data sharing and request account deletion, provided all dues are cleared and obligations met.

• Payment Security: All online transactions on 8KeysAcademy are secured with the highest levels of encryption and processed through trusted payment gateways managed by leading banks. Banks utilize 3D Secure authentication for additional transaction security.

• Child Data Protection: Personal Information of children is strictly regulated. Any comments or reviews posted by a child on our platform will only display the child's age and first name, alongside the content of their post. For social media sharing of a child's accomplishments (such as project work), separate parental consent will be obtained. Shared details may include Name, Age, City, Picture, and key project highlights.

We are committed to maintaining a secure and trustworthy learning environment for all users of 8KeysAcademy.

5. Links to Other Sites

Our platform may include links to third-party websites for your convenience. However, once you leave 8KeysAcademy and access these external sites, we do not have control over their privacy policies or security measures. These websites may require you to provide personal information, and we encourage you to review their privacy policies before sharing any data.

You acknowledge and agree that 8KeysAcademy is not responsible for any data breaches, privacy violations, or losses incurred from your use of third-party websites or services. Your interactions with such external platforms are solely at your own risk.

 

 

6. Compliance with Data Protection Regulations

The information we obtain from you may be processed and stored in India or on our other servers worldwide. While data protection rules may vary by country, we adhere to globally recognized industry standards to ensure the protection of your data. By using our platform and services, you consent to the collection, transfer, use, storage, and disclosure of your information as described in this Privacy Policy, including the storage and processing of your information outside your country of residence.

8KeysAcademy is committed to taking reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you or request its removal from our systems, please contact us using the details provided below.

 

7. Rights of the Data Subject

You have the following data protection rights:

• Right to Access, Update, or Delete: Whenever possible, you can access, update, or request deletion of your Personal Data directly within your account settings. If you are unable to do so, please contact us for assistance.

• Right to Rectification: You have the right to request correction of inaccurate or incomplete information.

• Right to Object: You may object to our processing of your Personal Data.

• Right to Restriction: You can request limitations on the processing of your personal information.

• Right to Data Portability: You have the right to receive a copy of your data in a structured, machine-readable format.

• Right to Withdraw Consent: You may withdraw your consent at any time, where 8KeysAcademy relies on it to process your Personal Information.

To protect your account, ensure that you sign off after using a shared device and safeguard your login credentials. 8KeysAcademy is not responsible for data breaches resulting from user negligence. Any technical issues caused due to unethical use of an account will be the user's responsibility.

If you believe your data has been misused or compromised, you have the right to report the issue to 8KeysAcademy. If you are not satisfied with the resolution, you may escalate the matter to the designated Data Protection Authority under applicable laws.

8. Sharing of Personal Information

We may share your personal information with third party service providers (called 'processors') to perform certain processing activities on our behalf, such as Parties involved in hosting and enabling our Services. Please note that we will not share your Personal Information with third parties allowing them to use this information for their own purposes unless you have given explicit consent thereto.

• Usage Analytics: We may use third-party Service Providers to monitor and analyze how our Services are used to improve user experience and optimize platform functionality.

• Online and Behavioural Marketing: We use remarketing services to advertise on third-party websites after you visit our platform. Both we and our third-party vendors use cookies to inform, optimize, and serve ads based on your past interactions with our Services.

• Payment Processing and Discounting: We may offer paid services within our platform, and in such cases, we rely on third-party payment processors to handle transactions securely. Your payment data is protected through these trusted providers.

• Collaboration and Location Service Providers: We work with service providers to facilitate essential operations such as sending emails, SMS notifications, OTP authentication, enabling live video classes, and ensuring smooth communication between students, teachers, and our support team.

• 9. Rights to Your Personal Information

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• You have the right to provide Personal Information to us and may change that decision at any time. You have the right to check, update, and adjust your Personal Information by logging into your account and editing personal details or requesting us to do so.

• You may also delete yours or your Child’s information at any time on the Platform. However, we may retain certain information as required by law or for reasonable business purposes.

• To sum up, you have the right to access, update, delete, rectify, object, or restrict the Personal Information we have on you.

 

10. Changes to this Privacy Policy

This Privacy Policy will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website

 

11. contact details

Company Name: 8KEYSACADEMY          

Contact Person Name:Mr. JACOB GEORGE THOTTUNGAL             

E-mail ID: info@8keysacademy.com

Address:A-2, Travancore residency,  Kochi, Kerala, India – 682024

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